Service Standard

We thank you for your co-operation in maintaining the service standard of this centre.

TLScontact aims to deliver excellent Customer Service on behalf of the HM Passport Office.

HM Passport Office is responsible for the processing of the passport applications and their decisions. When you make an application it will take at least 12 weeks from when it’s received by His Majesty’s Passport Office in the UK.

Applications will take longer if:

  • HM Passport Office need to request more information or documents;
  • The photographs you send are rejected.

Don’t book any travel until you have a valid passport. If you need to travel more urgently, you may be able to apply for an Emergency Travel Document.